This document sets forth the terms and conditions of use of the website www.lalanne.es, as well as the conditions for purchasing products through it (hereinafter, the "General Conditions"). Our Privacy Policy and our Cookies Policy are also an integral part of these General Conditions. Accessing and browsing this website, or using its services, implies the express and full acceptance of these General Conditions and the documents mentioned therein. Therefore, we recommend that you read them carefully. If you do not agree with their content, you should not use this website. If you have any questions about the General Conditions or the Privacy and Cookies Policies, you can contact us through any of the means described below.

2. TERMS OF USE OF OUR WEBSITE

By using our website and placing orders through it, you agree to:

- Not place any false or fraudulent orders, nor register or place orders by deliberately providing false or inaccurate data or impersonating a third party.

- Not take any action aimed at damaging, blocking, impairing, disabling, overloading, temporarily or permanently, the functionalities, tools, contents and/or infrastructure of the website, thereby preventing its normal use.

- Not use any of the materials and information contained in this website for illicit purposes or effects, expressly prohibited in these General Terms of Use, contrary to the rights and interests of LALANNE, its users and/or third parties.

- Periodically review these General Conditions, or any others that may apply, checking for any modifications that may have occurred.
Likewise, the introduction of hyperlinks for commercial purposes on websites other than LALANNE, which allow access to our website, is expressly prohibited without prior consent.

The existence of hyperlinks on third-party websites does not imply in any case the existence of commercial or business relations with the owner of the website where the hyperlink is established, nor the acceptance by LALANNE of its contents or services.
The User will be liable for damages of any nature that LALANNE or any third party may suffer as a result of the breach of any of the obligations to which they are subject by virtue of these General Conditions or the law in relation to the access and/or use of this page.

3. SERVICE AVAILABILITY

The items offered through the website www.lalanne.es will be available in the following territories: Europe, America, Australia and Asia, with the exception of Russia and North Korea.

4. ORDERS

To place your order, you must follow the online purchase procedure and click on "Authorize payment". If your offer is accepted by LALANNE, you will receive an email confirming that your order has been processed (the "Order Confirmation"). We will also inform you by email that the product has been shipped (the "Shipping Confirmation"). The contract for the purchase of a product will only be formalized when we send you the Shipping Confirmation.

Although we will do our best to always process all orders, there may be exceptional circumstances that force us to refuse to process an order after we have sent the Order Confirmation, and we reserve the right to do so at any time, at our sole discretion. If your offer is not accepted and your account has already been charged, you will be fully refunded.

By placing an order, you agree that all information and personal data are true and accurate and that you authorize us to pay for the ordered items with the corresponding credit or debit card and that there are sufficient funds in the corresponding account to cover the cost of the order.

5. PRICE

The price of the products will be as stipulated at all times on our website, except in the case of manifest error. These prices may change at any time, but except in the above case, any changes will not affect orders for which we have already sent you a Shipping Confirmation. The prices shown on the website include VAT, but exclude shipping costs, which will be added to the total amount due.

6. SHIPPING

Our pieces are handmade in our workshop, so we need between 2 and 5 business days to prepare your order. Delivery time depends on the country. You will receive an email with the tracking number once the package has been shipped.All orders placed after 10 a.m. will be processed the next business day. Holidays do not count as delivery days; orders placed on holidays will be counted as placed on the next business day. The actual delivery date may be affected by shipping delays due to weather conditions or other external factors, as well as during peak season. Please check the shipping tracking information you will receive by email for the most accurate delivery date.

The total cost of each shipment will be automatically calculated and detailed at the time of confirming the purchase.

You can find more information on our "Shipping" help page.

7. RIGHT OF WITHDRAWAL

Requests for product exchanges and returns must be made within 15 calendar days from the product delivery date.

Exchanges and full refund returns should be requested by email to info@lalannejoyas.com. In these cases, the purchase amount will be refunded once the returned product is received at the address mentioned above. Shipping costs, however, will not be refunded.

The product for which the exchange or return is requested must be in perfect condition, i.e., unused, unwashed, with all its original labels and in the same packaging in which it was delivered.

LALANNE reserves the right to refuse a return if all the above conditions are not met. In these cases, you will be notified by email that your order is not eligible for return.

8. PRODUCT AVAILABILITY
All orders are subject to product availability. In case of difficulties in product supply, we will refund any amount you have paid.

9. WARRANTIES

If you contract as a consumer and user, we offer you guarantees on the products we sell through this website, under the legally established terms for each type of product, being responsible, therefore, for any lack of conformity that manifests itself within two years from the delivery of the product.

It is understood that products are in conformity with the contract if they conform to the description we have made and possess the qualities we have presented on this website, are suitable for the uses to which products of the same type are ordinarily intended, and exhibit the usual quality and performance of a product that can reasonably be expected. In this regard, if any of the products are not in conformity with the contract, you must inform us immediately through our contact channels, providing the product details, as well as the damages suffered. The amounts paid for those products that are returned due to a defect or flaw, when it actually exists, and after verification by LALANNE, will be fully refunded. The refund will be made by the same payment method that was used to pay for the purchase.

10. WARRANTY AND RETURN OF PIECES

The consumer will have a period of 3 years of legal warranty for the catalog pieces, and may exercise the right of withdrawal within 15 calendar days from delivery. To proceed with the return, it is necessary for the consumer to keep the proof of payment and the order number, that the piece is in perfect condition, and that all items and documents in the package are returned, including the original packaging.

If the chosen size is not correct, we can exchange it for another piece of the appropriate size upon request within 14 calendar days of delivery. The artistic process of the piece is handcrafted, so there may be slight differences with the previous piece.

- WARRANTY AND RETURN OF CUSTOMIZED PIECES

Unless otherwise decided by LALANNE management, custom-made pieces ordered according to buyer specifications will not be returned. Custom-made pieces will be understood as all pieces not provided for in the catalog.

11. LIABILITY AND EXONERATION OF LIABILITY

Unless expressly stated otherwise in these General Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product. However, unless otherwise provided by law, we will not accept any liability for the following losses, regardless of their origin:

- Loss of income or sales
- Loss of business
- Loss of profits or loss of contracts
- Loss of anticipated savings
- Loss of data
- Loss of management time or office hours

Due to the open nature of this website and the possibility of errors in the storage of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless expressly stated otherwise on this website.

12. INTELLECTUAL AND INDUSTRIAL PROPERTY

All contents published on this website and, in particular, designs, graphic texts, logos, icons, trade names, designs, texts, graphics, logos, icons, trade names, trademarks, and any other signs susceptible of industrial and commercial use are subject to industrial and intellectual property rights of LALANNE or of third-party owners who have authorized their inclusion on the website. In no case shall it be understood that any license is granted or any waiver, transmission, total or partial assignment of said rights is made, nor is any right or expectation of right conferred on the User. The exploitation, alteration, reproduction, distribution or public communication of the aforementioned rights without the prior express authorization of LALANNE or the corresponding owners is expressly prohibited.

13. WRITTEN COMMUNICATIONS

Applicable law requires that some of the information or communications we send to you be in writing. By using this website, you agree that most communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your legal rights.

14. VIRUSES, PIRACY AND OTHER CYBER ATTACKS

You must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or damaging programs or materials. You will not attempt to gain unauthorized access to this website, the server on which this website is hosted, or any server, computer or database related to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause could lead to the commission of infringements typified by the applicable regulations, and will be reported to the competent authorities. In addition, in case of non-compliance with this clause, you will immediately cease to be authorized to use this website.

We will not be liable for any damage or loss resulting from an attack of the type listed above that may affect your computer, computer equipment, data or materials as a result of your use of this website or the downloading of content from it or to which it redirects.

15. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The contract is binding on both you and us, as well as on our respective successors, assignees and legal heirs. You may not transmit, assign, encumber or otherwise transfer the contract or any of your rights or obligations derived therefrom without our prior written consent. We may transmit, assign, encumber, subcontract or otherwise transfer a contract or any of the rights or obligations derived therefrom to us or for us at any time during the term of the contract. To avoid any doubt, such assignments, transfers, assignments, encumbrances or other transfers will not affect the rights that users have as consumers recognized by law, nor will they annul, reduce or otherwise limit the express or implied guarantees that we may have granted.

16. EVENTS OUTSIDE OUR CONTROL

We will not be liable for any failure or delay in the fulfillment of any of our obligations when such failure or delay is due to events beyond our reasonable control ("force majeure"). Force majeure causes will include any act, event, failure to exercise, omission or accident beyond our reasonable control and, among others, the following:

- Strikes, lockouts or other industrial actions.
- Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Inability to use trains, ships, airplanes, motor transport or other means of transport, public or private.
- Inability to use public or private telecommunication systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
Obligations will be considered suspended for the duration of the force majeure, and we will have an extension to fulfill said obligations for a period equal to the duration of the force majeure.
duration of the force majeure. We will make all reasonable efforts to end the cause of force majeure or to find a solution that allows us to fulfill our obligations.

17. WAIVER

The fact that we do not require you to strictly comply with any of your obligations under any agreement or these General Conditions, or that we do not exercise the rights or remedies to which we are entitled under such agreement or these General Conditions, will not constitute a waiver or limitation of said rights or remedies or relieve you of said obligations.
No waiver by us of a particular right or remedy will constitute a waiver of any other right or remedy derived from any agreement or from the Conditions. No waiver by us of any of these Terms and Conditions or of any rights or remedies derived from a contract will be effective unless it is expressly stated to be a waiver and is formalized and communicated to you in writing.

18. PARTIAL NULLITY
If any of these Terms and Conditions or any provision of a contract is declared void by a final decision issued by a competent authority, the remaining authority, the remaining terms and conditions will remain in force and will not be affected by such declaration of nullity.

19. INTEGRITY OF THE CONTRACT

These General Conditions and any document referred to constitute the entire contract between the user and LALANNE and supersede any other previous pact, agreement or promise made between the user and us verbally or in writing.

20. RIGHT TO MODIFY THESE CONDITIONS

We reserve the right to modify these Terms and Conditions. The modifications will not be retroactive. If you do not agree

21. APPLICABLE LAW AND JURISDICTION

The use of our website and the contracts for the purchase of products through it will be governed by Spanish law. Any controversy that arises or is related to the use of the website or said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.